youRhere is the premier partner for businesses in Canada to engage and inform their audiences with intelligent interactive and passive signage. We offer complete systems integration of our solutions, with a strong focus on customer service.
Digital kiosks can help you improve your business in Calgary. They reduce costs and increase customer satisfaction. This provides a better user experience when customers interact with you, helping you compete more effectively.
Calgary businesses that use interactive digital kiosks benefit from the increased sales they can facilitate. Digital kiosks are very effective marketing media. The interaction between your digital kiosks and customers can convince them to buy and spend more than they had planned. While digital kiosks may be most useful for providing general information, they are also significantly effective in directly informing your customers about promotions, discounts, and other exciting offers you want them to know about.
Managing a large customer service team can drain your resources, especially if you are already on a tight budget. In addition, the employees that handle customer service aspects could have their skills put to much better use in other aspects of your business operation – like driving sales.
Your business can use an interactive, self-service digital kiosk in place of a customer service representative, particularly to help customers with wayfinding or when they are searching for general information. There you go! You’ve instantly saved on customer service costs and freed up your workforce to pay attention to other more important tasks around the business. As a bonus, digital kiosks require little maintenance and can operate unsupervised.
Customer service representatives cannot be there to tend to customers around the clock. Eventually, they are going to need a break. Digital kiosks, however, guarantee quality and consistent customer experiences for your business or visitor experiences for your building (as long as they are well-maintained and updated). That way, you don’t have to worry about whether your customers are getting the help they need to keep them engaged in your business when an employee is out sick or on vacation.
Digital kiosks also save your employees’ time by offering easily accessible information and answers to mundane questions. If you manage a very active business environment, they also help facilitate transactions faster. This lets your employees focus on managing more pressing responsibilities. Think about self-check-in kiosks in large airports – they save a lot of time, minimize frustration, and make travelling and managing travel easier.
Relevant and reliable information is invaluable to every Calgary-based business, and digital kiosks can help you improve your customer experience through key insights into customer behaviour. Digital kiosks facilitate feedback from customers that can help you adjust your operations accordingly. They collect data that you can analyze to learn more about customer actions and habits – this helps you market more effectively, improve your services, and increase your sales through improving their buying experience.
The insights you can gain from the data gathered from digital kiosks can put you miles ahead of your competition because you can adjust your models according to what real customers really want, how they behave, and what they are most likely to respond to positively.
Isn’t it nerve-wracking when you just can’t seem to get a message fast enough? Well, with digital kiosks, you can improve the efficiency and speed of the communication channel between you and your customers. Digital kiosks can also be used as digital signage to provide immediate status updates like building directory changes, important flash sales, or other urgent messages that you need to get in front of your target audience.
If you were on the fence about whether to get a digital kiosk for your business, then this clears things up for you. Digital kiosks are a worthwhile investment, with immediate improvements to your business operations.