Top 10 Questions Patients Wish They Could Ask: Building Transparent Communication with Digital Signage
Effective communication between patients and providers is central to a trusting and beneficial healthcare relationship, but this isn’t always easy to achieve. When they visit a hospital or similar facility, patients often harbour questions they’re hesitant to voice, leading to uncertainties that can impact their overall experience. By anticipating these unasked questions and proactively addressing them, healthcare providers can foster a more transparent and comforting environment.
Learn how digital interactive signage offers an innovative solution to bridge communication gaps as we examine ten popular questions below.
1. What Should I Expect During My Visit?
Patients often feel anxious about medical procedures because they don’t know what to expect. Uncertainty leads to stress, which can negatively impact their experience.
The Answer: Digital signage in waiting areas can display step-by-step guides explaining appointment processes, common procedures, and expected wait times. Interactive screens allow patients to explore specific topics at their own pace.
2. How Long Will I Have to Wait?
Uncertainty about wait times can cause frustration and anxiety.
The Answer: Real-time wait time displays on digital signage in hospital and clinic waiting rooms help manage expectations. In fact, studies show that displaying wait times can reduce perceived wait times by up to 33%, making a 30-minute wait feel like just 20 minutes.
3. Are There Any Health Tips I Should Follow?
Many patients are interested in preventive care but may not know what to ask. Visitors might also benefit from knowing better health practices.
The Answer: Digital screens can display relevant health tips, seasonal wellness advice, and preventive care reminders. This approach encourages healthier lifestyles and patient engagement.
4. How Do I Navigate the Facility?
Large healthcare facilities can be difficult to navigate, leading to stress and delays.
The Answer: Interactive wayfinding kiosks provide clear, easy-to-follow directions to various departments, clinics, and amenities. This reduces confusion and improves the overall patient experience.
5. Can I Access My Medical Records?
Patients are increasingly interested in viewing their medical records but may not be aware of the process.
The Answer: Digital signage can inform patients about how to access their medical records (such as test results and appointment times) via patient portals or request physical copies. Interactive displays can guide them step by step.
6. What Are My Payment Options?
Financial concerns are common, and patients may hesitate to ask about billing options.
The Answer: Digital screens can display accepted insurance plans, available payment methods, and financial assistance programs. This transparency helps alleviate financial stress and improves patient trust.
7. Who Are the Members of My Care Team?
Understanding the roles of various healthcare providers can be confusing for patients, but it may be awkward to ask outright.
The Answer: Digital signage can feature profiles of healthcare team members, their specialties, and credentials. This personalizes the experience and fosters a sense of connection between patients and providers.
8. What Are the Facility’s Operating Hours?
Patients may be unsure about when different departments are open.
The Answer: Displaying department-specific operating hours on digital signage ensures patients have accurate information, reducing frustration and unnecessary phone calls.
9. How Can I Provide Feedback About My Experience?
Patients often want to share their experiences but may not know how.
The Answer: Interactive signage can allow patients to leave real-time feedback. This enables healthcare providers to gather valuable insights and make data-driven improvements.
10. Are There Any Support Services Available to Me?
Patients may be unaware of available support services such as counselling, support groups, or educational workshops.
The Answer: Digital signage can promote support services by providing contact information and access details. This ensures patients are fully informed about additional resources that can enhance their well-being.
Find Your Healthcare Digital Signage Solution Today
Digital interactive signage can address these common patient concerns and ultimately foster transparency, build trust, and enhance overall patient satisfaction at your centre.
At youRhere, we specialize in cutting-edge digital signage solutions that improve communication and engagement in healthcare settings. Contact us today to learn how we can help transform your facility’s communication strategy